If there are supports in your plan that are listed as ‘in-kind’, it means the service has already been paid for by your state, territory or the Australian government. You must use this provider as they have already received payment and will provide all services that are booked. This means you cannot choose a provider for that service. If you have a concern about using a specific in-kind provider, you are encouraged to raise your concerns with your ECEI Coordinator, LAC or NDIA planner.

As the NDIS roll out continues across Australia, it is expected that in-kind supports will be phased out and you will have choice and control over the providers you use.